Shipping Policy

Thank you for shopping with Sage’s Totes. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are processed within [1–3] business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays. During high-demand periods, processing times may be slightly longer.

If we experience a significant delay in processing your order, we will contact you by email.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method available at checkout.

Estimated delivery time:

• United States: [7–15 business days]

• Canada: [8–18 business days]

• United Kingdom: [7–15 business days]

• Europe: [8–18 business days]

• Australia & New Zealand: [8–20 business days]

• Rest of the world: [10–25 business days]

Please note that these are estimated delivery times only. Delivery may be affected by customs, courier delays, weather conditions, holidays, incorrect address information, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time. If free shipping is available, it will be clearly shown at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, when available.

Tracking information may take 24–72 hours to update after the order has been shipped.

If your tracking number does not update immediately, please allow a few days for the carrier system to refresh.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us immediately at sagetotes@outlook.com

We will do our best to update the address before the order is shipped. However, once an order has been processed or shipped, we may not be able to change the delivery address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Delayed, or Missing Packages

If your order appears to be delayed, lost, or missing, please contact us at sagetotes@outlook.com with your order number.

We will review the tracking information and help you find a suitable solution.

Please note that delivery delays caused by the shipping carrier, customs, weather, or incorrect address details are outside our direct control.

7. Damaged Packages

If your order arrives damaged, please contact us within [7] days of delivery at sagetotes@outlook.com

Please include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

• A brief description of the issue

Once we review your case, we may offer a replacement, refund, or another suitable solution according to our Refund Policy.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on your country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

We are not responsible for delays caused by customs processing.

9. Failed Delivery Attempts

If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, the order may be returned to the sender or marked as undeliverable.

In such cases, additional shipping fees may apply if the order needs to be resent.

Refunds for failed deliveries will be handled according to our Refund Policy.

10. Pre-Orders and High-Demand Items

If an item is marked as a pre-order or high-demand product, the estimated processing and delivery times may be longer than usual.

Any special shipping timeframe will be clearly stated on the product page when applicable.

11. Delivery Confirmation

Once the carrier marks an order as delivered, we consider the order delivered to the address provided at checkout.

If your tracking shows “delivered” but you have not received your package, please first check with:

• Your household members

• Neighbors

• Building reception or mailroom

• Local post office or carrier

If you still cannot locate the package, contact us and we will assist where possible.

12. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Sage’s Totes
Email: sagetotes@outlook.com
Order support: Please include your order number when contacting us.